Mark Kern, CEO of Red 5, has today sent out a big apology to those who encountered some big troubles getting involved in the FireFall Open Beta. When the Beta opened up on July 9th, servers where overwhlemed by the amount the players interested in the title. This caused many players to suffer from long log in times as well as other in game problems.
Mark came out with this statement:
“Firefall fans, we owe you an apology. When Open Beta commenced on July 9th, our servers were overwhelmed. There were several issues that prevented people from logging in, completing the tutorial, or using calldowns and garages and printers. As I stated on the forums, this was our fault, and we take full responsibility. Stage 1 of Open Beta was meant to stress our system, and we gained many, many players during that time that did, indeed, stress our servers.
We have also taken many steps to improve the way the service handles load.”
Alongside the message, there was also an update with the next patch coming into the beta of the game. The patch will fix a vast majority of long in errors, fix instances and zones that had numerous problems, fixed UI glitching and also made the tutorial completable.
The CEO concluded his message with this:
“Please accept our apologies for the rocky start, and while we are not past all of it yet, things have improved tremendously and we are working on resolving the remaining issues.
Meanwhile, please join us for a series of new content and features that are rolling out regularly. Its been an incredible experience and only made possible by you, the community. Thank you and see you in Firefall.”
The problems concerning FireFall are being looked into and the developers at Red 5 are working their hardest to make the title fully playable for everyone that wants to get involved. What are your thoughts on the problems surrounding FireFall? Did you suffer from any problems in the Beta? Let us know your thoughts in the comments.